Usage guide GUIDE
Suwako Onsen Ryokan CooperativeThank you for visiting the official website.
Information about use is summarized here.
About membership registration
It is so convenient to register online shop members!
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Point01
When it is troublesome every time
Input information automatically!If you register as a member (free of charge) when using the online shop and register the customer information, you will not have to enter the customer's information every time during the payment procedure, so it will be easy to order. You can do it.
* There is also a "guest purchase" where you can use the online shop without registering as a member. -
Point02
Check out the shopping history in the list!
You can check the past order history.
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Point03
Register the e -mail magazine and get a great deal of information as soon as possible!
We will deliver great campaign information as soon as possible by registering an e -mail magazine member at the same time as a member registration.
Flow of membership registration
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Step01
Move to the login screen
Press the login icon on the menu at the top of the screen.
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Step02
Move to new member registration
Press the "New Member Registration" button.
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Step03
Enter the registration information and send it
After entering the information on each item, check the privacy policy, check the "Agree" and press the "Register" button.
スワイプしてご確認いただけます。
Address registration flow
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Step01
Move to My Page
Press the My Page icon on the menu at the top of the screen while logging in.
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Step02
Move to the registered address confirmation screen
Press "Check the address" in the details of the account.
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Step03
Move to the address registration page
If you transition to the registered address confirmation page, press "Add a new address".
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Step04
Enter the registration information and add an address
Enter each item and press the "Add address" button.
スワイプしてご確認いただけます。
About order method
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Step01
Select the product and go to the shopping basket
(1) Enter the number and select various options as needed.
(2) Press the "Add to the cart" button. -
Step02
To the cart screen
After adding the product to the cart, press the pop -up "Look at the cart" button or the cart icon at the top of the screen.
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Step03
To the purchase procedure
If there is no mistake in the product in the cart, press "Go to the purchase procedure".
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Step04
Delivery destination specification
(1) If you have already registered online shops, you can omit the information input if you can log in.
(2) If you are using it for the first time, please enter "orderer information". -
Step05
Enter the payment method and complete the payment
(1) Enter the payment information.
(2) Press the "Payment now" button.
スワイプしてご確認いただけます。
If you can't receive an email from our shop
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"Order confirmation email" will be sent to the e -mail address entered at the time of ordering. Please make sure that the content is wrong just in case.
If there is an error in the content, if you use free mail, career, provider mail such as gmail, yahooMail, or if you are setting up spam mail, it is highly likely that you will not be able to receive e -mails normally. You may not receive an email from our shop.
In that case, please contact us directly by phone.
【telephone number】0266-52-7155
About payment method
Suwako Onsen Ryokan CooperativeNow you can use the following payment methods.
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Credit card
[Types of credit cards that can be used]
VISA / MasterCard / American Express / JCB
Our website uses a security system called SSL. All your important credit card information is encrypted and sent.
【please note】
* In principle, we do not send credit card use in principle because of security consideration. We will replace the usage statement sent by the credit card company as a copy.
* Depending on the usage status of the customer, it may be changed to other payment methods.
* In the case of payment by credit card, we will approve your card on the website when ordering. If this approval is not obtained, please note that the use of the card will not be confirmed.
About shipping and delivery
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Delivery company
We will send you by Japan Post.
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Delivery timing
We will ship within one week after confirming your order.
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About delivery fees nationwide
It is 600 yen nationwide.
About return / exchange
If we have any mistakes, etc., we will contact you within 5 days after the product arrives and accept returns.
In addition, please note that we cannot accept returns due to customer convenience in principle.
For returns, please check the following [Conditions].
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About conditions
We will accept returns only in the following cases.
・ In the case of defective products
・ When a different item arrives from the ordered product -
Returned goods and procedure method
In the case of our products, we will bear the shipping cost if the product is dirty or damaged.
* If you wish to return, please be sure to contact our shop once. -
Procedure method
We will cancel the bill at our shop. For more information, please contact your card company.
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Destination
〒392-0021
1-1662 Kamikawa, Suwa City, Nagano Prefecture
[Phone number] 0266-52-7155
About cancellation
Please note that we do not accept cancellations after ordering due to customer convenience in principle.
About the corresponding browser
The browser corresponding to this site is as follows.
If it is browsed or purchased with Internet Explorer, unexpected behavior may occur, so please browse and purchase with another browser.
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for iOS
Google Chrome for Android
