Frequently asked questions MEMBERSHIP CANCELLATION FORM
About sales
- QPlease tell me how to enter if the delivery address and the requester are different
- A
On the purchase procedure screen, first enter your shipping address.
You can enter the address of the person you are requesting at the end, so please be careful not to enter the address or make the wrong address.
- QCan I send it to multiple addresses?
- A
You can only specify one delivery destination for each order.
We apologize for the inconvenience, but please place your order in several separate sessions.
About the account
- QI forgot my password
- A
Regarding password reissue,HereYou can do this from the page. (You will need to register your email address for the procedure.)
- QI've moved so I want to change my address
- A
You can add or change a new address by clicking "Confirm Address" in the account details section of your My Page.
About delivery
- QCan I specify a delivery date and time?
- A
If you would like to add this item to your cart, please fill in the "Add a note to your order" field on the cart page when adding the item to your cart.
You can specify this from 5 days later. If you would like the item to arrive as soon as possible, please place an order without specifying a date and time.
There are some areas where time slots cannot be specified, so in that case, we will write "I would like to have it delivered at ○○ hours" on the shipping slip, but we cannot guarantee delivery, so please be aware of this in advance.
- QI would like to know the tracking number of the delivery company.
- A
We will provide you with the tracking number of the designated delivery company when you ship. Please enter your tracking number on the delivery company's tracking page to check the delivery status.
- QThe product has not arrived
- A
We will check the shipping status, so please call or callContact formPlease let us know your name, phone number and order number on the page.
- QI would like it to be delivered as soon as possible
- A
Please place an order without specifying a delivery date using the order form.
We will arrange the orders on the shortest day.
*The number of days it takes for delivery may vary depending on the region.
*Please note that delivery may be delayed due to bad weather and delivery conditions.
- QHow will I receive the item when I'm not at home?
- A
The delivery company will post an absentee slip on your mailbox, so please contact the delivery company from the absentee slip and request redelivery.
Returns and Exchanges
- QCan I exchange it?
- A
Please note that we cannot accept returns or exchanges after an order has been placed.
For more information,HerePlease check.
- QThe item was broken from the time it arrived. What should I do?
- A
If there is any mistake in our company, we will contact you within ▲▲▲▲▲▲ days after receiving the product before accepting a return. For more information,HerePlease check.
About purchasing
- QCan I change my payment method?
- A
If you change your payment method after placing your order, we will process your cancellation, so please place your order again.
- QI want to purchase (guest purchase) without registering an account
- A
You can place your order as a guest even if you do not register an account. By registering an account, your future orders will be smoother, and you can save your personal information and destination information, as well as check your order history.
- QCan I place an order by email, fax or phone?
- A
We are sorry. We only accept orders from the online shop.
- QDoes the price include consumption tax?
- A
All product prices include tax.
