Description based on the Specified Commercial Transactions Act
■ Seller
Suwako Onsen Ryokan Cooperative
■ Management Manager
Shimizu Hideaki
■ Address
〒392-0021
1-1662 Kamikawa, Suwa City, Nagano Prefecture
■ Phone number
■ Email address
■ Required fees other than the product
【postage】
Shipping costs for each prefecture are:HereYou can see more detailed prices.
■ Payment method
- Credit card payment (Visa/Mastercard/American Express/JCB)
- Cash on delivery
■ Payment deadline
●For credit card paymentsPayment will be made in one session and instant payment.
The following credit cards are available:
[Visa/Mastercard/American Express/JCB]
*When entering or sending a credit card number, it will be encrypted (SSL) so you can use your credit card safely.
●If you use cash on delivery
Please pay the delivery person the total amount plus the cash on delivery fee.
■ Delivery date
After receiving your order, we will ship it within 3 business days (excluding holidays).
However, if the shipping date is extended due to out of stock, etc., we will contact you by email.
■ About overseas shipping
We do not accept overseas shipping. Thank you for your understanding.
■Regarding returns and exchanges
Please note that we cannot accept returns or exchanges in principle.
[Return/Exchange Conditions]
Returns are only accepted in the following cases:
- In the case of defective products
- If you receive a different item than the item you ordered
*If you would like to return the product, please be sure to contact us within 3 days of receiving the product before returning it.
In addition, we cannot accept returns for the following products:
- Items that have been delivered more than 3 days ago
- Items damaged due to customer's negligence
- Opened items
[Shipping charges for returns and exchanges]
If the item is returned due to customer's convenience, the customer will be responsible for the shipping costs.
If the product is defective or incorrect, please return the product to the product with a shipping fee.
[Contact phone number]
0266-52-7155
